How to Fix “Copilot: We Are Experiencing an Issue, Please Try Submitting a New Message”

Microsoft Copilot in Windows 11 is designed to assist with tasks, answer questions, and integrate AI-powered features directly into the operating system. Sometimes, however, users encounter the error message “We are experiencing an issue, please try submitting a new message” when interacting with Copilot. When this happens, Copilot may stop responding entirely or repeatedly show the same error.

This issue can be caused by temporary service outages, account synchronization problems, network restrictions, or corrupted app data. In many cases, Copilot itself is available, but Windows is unable to communicate properly with Microsoft’s servers or the Copilot service fails to initialize correctly.

Fixing this Copilot error in Windows 11 involves checking connectivity, restarting related services, and resetting Copilot-related components. The steps below explain how to resolve the issue and restore Copilot functionality.

How to Fix “Copilot: We Are Experiencing an Issue, Please Try Submitting a New Message”

The methods in this section focus on resolving connectivity, account, and system-level issues that commonly trigger this Copilot error. Apply each method carefully and test Copilot after completing a step.

Restart the system where instructed so changes take effect properly.

1. Check Internet Connection and Network Restrictions

Copilot requires an active and unrestricted internet connection.

1. Confirm that your device is connected to the internet.
2. Open a web browser and verify websites load correctly.
3. Disable any active VPN temporarily.
4. Avoid restricted or corporate networks that may block Microsoft services.
5. Try using a different network if available.

Network restrictions are a common cause of Copilot service errors.

2. Restart Windows Copilot

A temporary Copilot session error can trigger this message.

1. Close the Copilot panel completely.
2. Press Alt + F4 if the Copilot window is active.
3. Reopen Copilot from the taskbar or Windows + C.
4. Submit a new message.

Restarting Copilot refreshes the session connection.

3. Sign Out and Sign Back Into Your Microsoft Account

Account synchronization issues can block Copilot responses.

1. Open Settings.
2. Go to Accounts.
3. Select Your info.
4. Click Sign out.
5. Restart the computer.
6. Sign back in with your Microsoft account.
7. Open Copilot and test again.

Re-authenticating restores account-based Copilot access.

4. Check Windows Region and Language Settings

Copilot availability depends on supported regions.

1. Open Settings.
2. Go to Time & language.
3. Select Language & region.
4. Ensure your region supports Copilot.
5. Set Windows display language to a supported language such as English.
6. Restart the system.

Incorrect region settings can cause Copilot service failures.

5. Restart Related Windows Services

Background services support Copilot functionality.

1. Press Windows + R, type services.msc, and press Enter.
2. Restart services related to Windows updates and background intelligence.
3. Close Services and restart the computer.

Refreshing background services helps restore Copilot connectivity.

6. Clear Microsoft Edge and WebView Data

Copilot relies on web components for rendering responses.

1. Open Settings.
2. Go to Apps > Installed apps.
3. Locate Microsoft Edge WebView2 Runtime.
4. Select Advanced options if available.
5. Repair the component.
6. Restart the system.

Repairing WebView fixes rendering and communication issues.

7. Update Windows 11

Copilot issues are often fixed through updates.

1. Open Settings.
2. Go to Windows Update.
3. Click Check for updates.
4. Install all available updates.
5. Restart the computer.

Keeping Windows updated ensures Copilot service compatibility.

8. Wait and Try Again Later

The issue may be on Microsoft’s server side.

1. Close Copilot.
2. Wait for some time.
3. Reopen Copilot and submit a new message.

Temporary service outages can cause this error even when your system is working correctly.

Final Thoughts

The “Copilot: We are experiencing an issue, please try submitting a new message” error in Windows 11 is usually caused by temporary connectivity problems, account synchronization issues, or service-side interruptions rather than a permanent system fault. By checking your network, signing back into your Microsoft account, and ensuring Windows is fully updated, most users can resolve the issue quickly.