How to Fix “Disconnected From The AnyDesk Network” Error

AnyDesk is a popular remote desktop application used for remote support, file access, and system management across Windows, macOS, Linux, and mobile devices. However, some users encounter the error message “Disconnected From The AnyDesk Network” when trying to establish or maintain a remote connection. In many cases, the application fails to connect entirely or disconnects unexpectedly during sessions.

This issue is commonly caused by unstable internet connections, firewall restrictions, DNS problems, VPN conflicts, outdated AnyDesk versions, or temporary server-side outages. In some environments, antivirus software, proxy settings, or blocked ports may also prevent AnyDesk from connecting properly.

In this guide, we’ll walk you through several effective methods to fix the “Disconnected From The AnyDesk Network” error on Windows 11.

How to Fix “Disconnected From The AnyDesk Network” Error

Before trying advanced troubleshooting methods, make sure your internet connection is stable and that the AnyDesk service is operational. It’s also recommended to verify whether the issue affects both devices or only one side of the connection. Follow the methods below in order for the best results.

1. Check Your Internet Connection

AnyDesk requires a stable internet connection for remote sessions.

1. Open a browser and test whether websites load correctly.
2. Restart your router or modem if necessary.
3. Avoid unstable public Wi-Fi networks.
4. Retry the AnyDesk connection afterward.

Network interruptions are one of the most common causes of disconnection errors.

2. Restart AnyDesk and Your PC

Temporary application or networking glitches may interfere with remote connectivity.

1. Close AnyDesk completely.
2. Restart your PC.
3. Reopen AnyDesk and try connecting again.

Restarting refreshes network services and background processes.

3. Check AnyDesk Server Status

Sometimes the problem is caused by temporary server outages.

Visit the official AnyDesk status or support pages to check for:

• Server outages
• Maintenance
• Connectivity disruptions

If the service is down temporarily, you may need to wait until the issue is resolved.

4. Allow AnyDesk Through Windows Firewall

Firewall restrictions may block AnyDesk network communication.

1. Open: Windows Security > Firewall & network protection
2. Click: Allow an app through firewall
3. Ensure AnyDesk is allowed on:
   • Private networks
   • Public networks

Restart AnyDesk afterward.

5. Disable Antivirus or Security Software Temporarily

Some antivirus tools may block AnyDesk traffic incorrectly.

1. Temporarily disable third-party antivirus software.
2. Retry the connection.
3. If the issue is resolved, add AnyDesk to the antivirus exclusions list.

Do not leave antivirus protection disabled permanently.

6. Disable VPN or Proxy Connections

VPNs and proxy servers may interfere with AnyDesk routing.

1. Disconnect any active VPN connection.
2. Disable proxy settings temporarily.
3. Restart AnyDesk and test the connection again.

Some VPN configurations block remote desktop traffic or change routing behavior.

7. Flush DNS and Reset Network Settings

Corrupted DNS or networking configurations may prevent AnyDesk from reaching its servers.

1. Open Command Prompt as Administrator.
2. Run the following commands one at a time:

ipconfig /flushdns

netsh winsock reset

netsh int ip reset

3. Restart your PC afterward.

This refreshes Windows networking components.

8. Update AnyDesk

Older AnyDesk versions may contain connectivity bugs.

1. Open AnyDesk.
2. Check for software updates.
3. Install the latest available version.

You can also download the latest installer from AnyDesk Official Website.

Updated versions improve compatibility and network reliability.

9. Restart the AnyDesk Service

The AnyDesk background service may become unresponsive.

1. Press: Windows + R
2. Type: services.msc
3. Press Enter.
4. Locate the AnyDesk service.
5. Right-click it and select: Restart

This refreshes AnyDesk networking processes.

10. Reinstall AnyDesk

If the issue persists, a clean reinstall may resolve corrupted program files.

1. Open: Settings > Apps > Installed apps
2. Uninstall AnyDesk completely.
3. Restart your PC.
4. Download the latest version from the official website.
5. Reinstall the application.

Fresh installations often fix persistent configuration issues.

Conclusion

The “Disconnected From The AnyDesk Network” error is usually caused by unstable internet connections, firewall restrictions, VPN conflicts, DNS problems, or outdated software versions. Fortunately, most users can resolve the issue using methods such as restarting networking services, flushing DNS, updating AnyDesk, or adjusting firewall settings.

By following the solutions outlined above, you should be able to restore stable AnyDesk connectivity and continue using remote desktop sessions normally on Windows 11.