If the “Remove PIN” option is greyed out in Windows 11, you’re not alone. This usually happens when certain security settings or policies force the use of Windows Hello PIN, preventing you from removing it.
This behavior is typically caused by “Windows Hello sign-in only” being enabled, group policy restrictions, or account security settings. Fortunately, you can fix it with a few simple changes.
How to Fix Greyed-Out “Remove PIN” Option in Windows 11
Follow the methods below to enable the option and remove your PIN.
1. Disable “Windows Hello Sign-in Only”
This is the most common cause.
- Press Windows + I to open Settings.
- Go to Accounts → Sign-in options.
- Turn OFF:
- For improved security, only allow Windows Hello sign-in for Microsoft accounts on this device
- After disabling, go back to PIN (Windows Hello).
- The Remove button should now be available.
2. Remove PIN from Settings
Once enabled:
- Go to Settings → Accounts → Sign-in options.
- Click PIN (Windows Hello).
- Click Remove.
- Confirm your account password.
3. Remove PIN via NGC Folder (Advanced)
If the option is still greyed out:
- Log in using your password.
- Open File Explorer.
- Navigate to: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC
- Take ownership of the folder if required.
- Delete all contents inside the NGC folder.
- Restart your PC.
This removes stored PIN data.
4. Check Group Policy Settings (Pro/Enterprise)
- Press Windows + R, type: gpedit.msc
- Navigate to: Computer Configuration → Administrative Templates → System → Logon
- Look for policies related to:
- Windows Hello
- PIN sign-in
- Set them to Not Configured.
- Restart your PC.
5. Check Work or School Account Restrictions
If your device is managed:
- Go to Settings → Accounts → Access work or school.
- Disconnect the account if possible.
Some organizations enforce PIN usage.
6. Update Windows 11
System bugs can also cause UI issues.
- Press Windows + I.
- Go to Windows Update.
- Click Check for updates.
- Install updates and restart.
Common Causes of Greyed-Out PIN Removal
- Windows Hello sign-in enforced
- Group policy restrictions
- Work or school account policies
- Corrupted PIN data (NGC folder)
- System glitches
Conclusion
The greyed-out “Remove PIN” option in Windows 11 is usually caused by security settings that require Windows Hello. Disabling the “Windows Hello sign-in only” option is the quickest fix in most cases.
If that doesn’t work, clearing the NGC folder, adjusting group policies, or removing work account restrictions will restore the option—allowing you to remove your PIN and switch to password-based sign-in.
