Many all-in-one printers come with both printing and scanning capabilities, but sometimes users face a situation where printing works perfectly while the scanner fails to function. This can be confusing because it suggests the device is connected properly, yet one feature isn’t working.
The issue usually occurs due to driver problems, disabled services, incorrect app settings, or Windows configuration issues. Since scanning relies on additional services and drivers beyond basic printing, even a small misconfiguration can prevent it from working.
In this guide, we’ll walk you through effective methods to fix the scanner not working while the printer is working in Windows 11.
How to Fix Scanner Not Working but Printer Is Working in Windows 11
Before applying the fixes below, ensure your scanner is properly connected and powered on. The methods below are arranged from basic troubleshooting to more advanced solutions.
1. Restart Your PC and Printer
Temporary glitches can affect scanning functionality.
- Turn off your printer and unplug it.
- Restart your Windows 11 PC.
- Turn the printer back on and reconnect it.
- Try scanning again.
This refreshes both system and device connections.
2. Check Scanner Detection in Windows
Windows must recognize the scanner separately from the printer.
- Press Windows + I to open Settings.
- Go to Bluetooth & devices > Printers & scanners.
- Select your device and check if the scanner is listed.
If the scanner is not detected, Windows cannot use it.
3. Run Windows Troubleshooter
Windows includes a built-in troubleshooter for devices.
- Open Settings > System > Troubleshoot > Other troubleshooters.
- Find Printer and click Run.
This can detect and fix common device-related issues.
4. Restart Windows Image Acquisition (WIA) Service
Scanning depends on a specific Windows service.
- Press Windows + R, type
services.msc, and press Enter. - Find Windows Image Acquisition (WIA).
- Right-click it and select Restart.
- Ensure the startup type is set to Automatic.
If WIA is not running, scanning will not work.
5. Update or Reinstall Scanner Drivers
Outdated or missing drivers can prevent scanning.
- Press Windows + X and open Device Manager.
- Expand Imaging devices or Printers.
- Right-click your scanner and select Update driver.
- Choose Search automatically for drivers.
If needed:
- Uninstall the device.
- Restart your PC to reinstall drivers automatically.
6. Install Manufacturer Software
Windows default drivers may not support full scanning features.
- Visit your printer manufacturer’s website (HP, Canon, Epson, etc.).
- Download the full-feature software package for your model.
- Install and configure the scanner.
Manufacturer software often restores missing functionality.
7. Check Default Scanning App
The issue may be related to the app you are using.
- Open Windows Scan or another scanning app.
- Select your scanner device.
- Try scanning from a different app if needed.
This helps identify app-specific issues.
8. Check Network Connection (For Wireless Printers)
Network issues can affect scanning even if printing works.
- Ensure the printer is connected to the same Wi-Fi network as your PC.
- Restart your router.
- Re-add the printer in Windows settings.
Scanning often requires a stable network connection.
9. Disable Firewall or Antivirus Temporarily
Security software may block scanning communication.
- Temporarily disable your antivirus or firewall.
- Try scanning again.
If it works, add the scanner software as an exception.
10. Reset the Printer
Resetting the device can fix internal issues.
- Turn off the printer.
- Disconnect it from power for a few minutes.
- Turn it back on and reconnect.
This resets internal configurations.
Conclusion
When your printer works but the scanner doesn’t in Windows 11, the issue is usually related to services, drivers, or software rather than hardware. By following a structured troubleshooting approach, you can quickly identify and fix the problem.
The methods outlined in this guide—from restarting services to reinstalling drivers—cover both basic and advanced solutions. Once resolved, you’ll be able to use both printing and scanning features without any issues.
